Refund and Returns Policy
Last updated: October 9, 2026
Unique Perspective 8 Shop sells two kinds of items, and the return terms depend on which kind you bought. If you are not sure which applies to your order, email customer_service@uniqueperspective8.com and we will tell you.
1. Studio pieces from Oliver, BC
Handcrafted jewelry and Field to Shelf specimens ship from our studio in Oliver. Because many are one-of-one, please email customer_service@uniqueperspective8.com before returning. Unused studio items in original condition may be returned within 14 days of delivery; you pay return shipping unless the item arrived damaged or wrong.
2. Print-on-demand items
Some items are printed on demand by our production partners (Printful and Printify) after you order. Because each piece is made just for you, we cannot accept returns or exchanges for change of mind or wrong size. Please check the size guide and product details before ordering.
3. Items shipped from partner suppliers
Other items, such as candles, scents, journals, gift sets, puzzles and home decor, are shipped directly from our partner suppliers. You can return these if they are unused and in their original packaging within 30 days of delivery.
- Email customer_service@uniqueperspective8.com with your order number before sending anything back. We will reply with return instructions and the return address, which can differ by supplier.
- You pay return shipping, unless the item arrived damaged, defective or wrong.
- We refund the item price once the return has been received and checked. Original shipping charges are not refunded unless the return is due to our error.
Damaged, defective or wrong items (all orders)
If any item arrives damaged, misprinted, defective, or is not what you ordered, email customer_service@uniqueperspective8.com within 30 days of delivery with your order number and clear photos of the problem. Once confirmed, we will send a free replacement or give you a full refund. You will not need to send the item back unless we ask.
Orders with items from more than one source
Items in one order may ship separately from different warehouses and arrive on different days, each with its own tracking.
Lost or undelivered orders
If tracking shows no progress or your order has not arrived within a reasonable time, contact us and we will work with the carrier and our partner to resolve it. Please make sure your shipping address is correct at checkout; orders sent to an incorrect address provided by the customer may not be eligible for a free reship.
Cancellations
Contact us as soon as possible if you need to cancel. We can cancel for a full refund if your order has not yet gone into production or shipped. After that, we may not be able to cancel, but partner-supplier items can still be returned under section 2.
Refunds
Approved refunds are issued in Canadian dollars (CAD) to your original payment method. Your bank or card issuer may take 5 to 10 business days to post the credit. Any currency conversion fees charged by your bank are outside our control.
Your legal rights
Nothing in this policy limits your rights under British Columbia or other applicable consumer protection law.
Questions
Email customer_service@uniqueperspective8.com and we will be happy to help.