Customer Care

UP8 SHOP Unique Perspective 8

Here for you

A unique perspective. A personal touch.

Whether you have a product question, need help with an order, or want to learn more about shopping with us, we’re here to help.

Let’s connect.

Send us your questions or tell us how we can help.

For order inquiries, include your order number and the email used at checkout. Never send your password or full payment card details.

Support hoursMonday–Friday
9 AM–5 PM Pacific Time

Typical response time2 days

How can we help?

Check your order confirmation and any shipping emails for available order details and tracking information.

Need more help? Email us with your order number.

Review our Shipping Policy for shipping destinations, costs, and estimated delivery times.

Estimates may vary by destination and shipping method. If your package appears delayed or missing, contact us for help with the next steps.

Review our Return & Refund Policy for eligibility, deadlines, and instructions before returning an item.

When contacting us about a return, include your order number and the item you would like to return.

For damaged, incorrect, or missing items, please contact us as soon as possible and include:

Keep the item and packaging while we review your request.

Need to update your delivery address or cancel an order? Contact us as soon as possible.

Changes may not be possible once an order has been processed or shipped.

Have a question before purchasing? Send us the product name or link along with your question.

We’ll help you find the available details.

See Different. Shine Unique.